The 10-Step Knowledge Management Road Map
- The 10-Step Knowledge Management Road Map
- Phase 1: Infrastructural Evaluation
- Phase 2: Knowledge Management System Analysis, Design, and Development
- Phase 3: Deployment
- Phase 4: Metrics for Evaluation
- Lessons Learned
This chapter is from the book
This chapter is from the book
This chapter is from the book
Introduction
In This Chapter
Understand the 10-step KM road map and how it applies to your company.
Understand the four phases constituting these 10 steps: infrastructural evaluation; KM system analysis, design and development; deployment; and evaluation.
Understand where each step takes you.
Articulate a clear link between KM and business strategy.
Learn how to prioritize KM support for processes to maximize business impact.
Understand the key steps involved in knowledge auditing, knowledge mapping, strategic grounding, deployment methodology, teaming, changing management, and return-on-investment (ROI) metrics formulation.
Use real-options analysis to guide your KM investments.
They copied all that they could follow but they could not copy my mind, and I left 'em sweating and stealing and a year and half behind.
—Rudyard Kipling
Knowledge management is a complex activity that cannot deliver business impact without a concrete plan. This chapter introduces that plan: The 10-step KM road map that will guide you through strategizing, designing, developing, and implementing a KM initiative—with your company in mind. Recall, this is a road map, not a methodology with a deceptive look of a cookie-cutter formulation. Even if your competitors get to it, they cannot apply it because knowledge is protected by context as copy-protected software is protected by encryption.
This strengthening idiosyncrasy of knowledge also has a negative implication for you: You cannot easily copy a competitor's KM strategy. Examples from your industry's leaders can be useful for understanding KM, but they cannot show you the right way to do it. For these reasons, your KM system and KM strategy will have to be unique to your company. What follows in the next four sections of this book is an explication of the road map for developing an idiosyncratic knowledge strategy.
The 10-Step Knowledge Management Road map
Each of the next 10 chapters that follow will describe one each of the 10 steps in the KM road map. These steps and their sequence are described in Figure 4-1.
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Figure 4-1 The 10-step KM road map.
To grasp the bigger picture, look at the four phases that the 10 steps of the road map comprise:
Infrastructural evaluation
KM system analysis, design, and development
System deployment
ROI and performance evaluation
These four phases are described in Parts II, III, IV, and V of this book. Table 4-1 describes how each of these steps is logically arranged in these chapters.
Table 4-1 -Organization of Chapters Describing The Four Phases of The 10-Step KM Roadmap
|
Part |
Chapter |
Step |
|
Phase 1: Infrastructural evaluation |
||
|
II |
5 |
Step 1: Analyzing existing infrastructure |
|
|
6 |
Step 2: Aligning KM and business strategy |
|
Phase 2: KM system analysis, design, and development |
||
|
III |
7 |
Step 3: -Designing the KM architecture, and integrating existing infrastructure |
|
|
8 |
Step 4: Auditing and analyzing existing knowledge |
|
|
9 |
Step 5: Designing the KM team |
|
|
10 |
Step 6: Creating the KM blueprint |
|
|
11 |
Step 7: Developing the KM system |
|
Phase 3: Deployment |
||
|
IV |
12 |
Step 8: Deploying with results-driven incrementalism (RDI) methodology |
|
|
13 |
Step 9: Leadership issues |
|
Phase 4: MEtrics for performance evaluation |
||
|
V |
14 |
Step 10: Real-options analysis of returns and performance |